Terms of Sale and Licence

Last updated: [date]

Draft for completion and legal review. Complete every highlighted field and have a qualified lawyer in your jurisdiction review this page before you publish it or sell anything. Delete this box when done. The text describes how the site works today; update it if you change how the site collects payment, stores data or delivers files.

1. Who we are

These terms apply to purchases from this website. The seller is [Business legal name], [registered address] (“Registry”, “we”, “us”), [company or trade licence number]. Contact: [support email].

2. What you are buying

Each product is a downloadable set of documentation templates (Word and, for some products, Excel files) written to help an organization build a management system against the standard named on the product page. After payment you enter your company details on the set-up page; the files are then personalized in your own browser and you download them. The page lists what each toolkit contains.

3. Licence

When you buy a toolkit, we grant the purchasing organization a non-exclusive, non-transferable licence to use, edit and adapt the documents for its own internal management system, at the sites and for the organization named at set-up. Employees and advisers working for that organization may use them for that purpose.

You may not resell, rent, sublicense, publish, share or distribute the toolkit or the original templates, in whole or in part, and you may not use them to supply documentation or consulting services to other organizations. [Decide and state here whether consultants may buy a licence to implement the toolkit for named clients, and on what terms.]

We keep ownership of the templates and their content. You own the content you add and the documents you produce for your own organization, subject to this licence.

4. Standards are not included

International standards are copyrighted by their publishers and are not part of any toolkit. You must obtain your own copy of each standard from the publisher or your national standards body. The toolkits describe requirements in their own words and refer to clause numbers so that you can check them against the standard. We are not affiliated with, endorsed by or acting for ISO, IEC, any national standards body, accreditation body or certification body. Standard names and numbers are used only to identify the standard a toolkit is written for.

5. No guarantee of certification

The toolkits are a documentation baseline and a set of tools. Certification or accreditation is decided only by independent bodies, after they audit a management system that is operating and producing records. We do not guarantee that you will be certified or accredited, or when. You are responsible for adapting the documents to your organization, operating the system, and complying with the laws and customer requirements that apply to you. Names, customers, figures and dates in example records are fictional.

6. Prices and payment

Prices are shown at checkout in [currency][and state whether tax is included or added]. Payment is taken by [payment provider]; we do not see or store your full card details. [The checkout in this version of the site is a demonstration: connect a real payment provider before selling and update this section.]

7. Delivery and updates

Delivery is immediate: the files are available to download on the set-up page once payment is confirmed. If a download fails or a file will not open, tell us and we will help or provide a replacement. Where the product page says so, we will provide free minor-revision updates for 12 months from purchase and will regenerate your documents with corrected company details at no charge.

8. Refunds

See our Refund Policy. Nothing in these terms limits any right you have under consumer protection law.

9. Warranties and liability

[Lawyer to complete.] Suggested structure: the toolkits are supplied with reasonable skill and care but are general-purpose templates and are provided as they are, to the extent the law allows; we do not give legal, regulatory or certification advice; nothing excludes or limits liability that cannot be excluded or limited by law; subject to that, our total liability for any claim relating to a purchase is limited to the price you paid, and we are not liable for indirect or consequential loss.

10. Changes

We may update these terms. The version published when you buy applies to that purchase.

11. Law and disputes

These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have jurisdiction, subject to any mandatory rights you have as a consumer in your own country. [Add any dispute resolution steps.]