Refund Policy

Last updated: [date]

Digital products

Toolkits are digital files that you can download and use as soon as you pay, so we cannot take them back once delivered. This policy explains when we refund and how to ask.

When we will refund

• The toolkit cannot be generated, downloaded or opened, and we cannot fix this within [5] business days of your report.
• The toolkit is materially different from the description on its product page (for example, a stated number of documents is not delivered).
• You were charged twice or by mistake.

Ask within [30] days of purchase. Where a problem can be fixed, for example by correcting your company details or replacing a damaged file, we will fix it rather than refund.

When we will not refund

We do not refund a change of mind, or a failure to achieve certification or accreditation, after the files have been generated and downloaded. [Lawyer to check: some countries give consumers a cooling-off or withdrawal right for digital content that cannot be waived. Adjust this section to the law that applies to your customers, and state any statutory right here.]

How to ask

Email [support email] with your order number (shown on the set-up page and in your receipt) and a short description of the problem. We aim to reply within [2] business days and to pay any refund within [10] business days, to the original payment method.

Chargebacks

Please contact us first. We resolve most problems quickly, and a chargeback can delay a refund.

Your legal rights

This policy does not affect any rights you have under the law where you live.