Inspection Body Management Systems
Shows that an inspection body is impartial and competent to carry out inspections.
A complete documentation kit written to ISO/IEC 17020:2026 for inspection bodies: manual, policies, procedures, SOPs, forms, registers, process maps, performance indicator and risk frameworks, audit and management review packs, an implementation roadmap, sector guides and commercial templates, with every clause mapped to the document that meets it, and control of impartiality, competence, equipment, subcontracting, inspection methods, reporting, complaints and appeals built into the system.
- Edition 2026
- 150 Word + 32 Excel files
- One organization
- Downloads open 7 days after payment
You need this if
- You provide third-party inspection, such as lifting equipment, vehicles or construction.
- You are preparing for accreditation of your inspection body.
- You need impartiality, competence and inspection reporting controls.
Look here instead if you test patient samples in a medical laboratory rather than carry out inspections. ISO 15189:2022 Medical Laboratories: Quality and Competence →
What you get, in numbers
Counted from the files in the pack. Every file title is listed further down.
What this toolkit is not
Worth knowing before you buy.
Not the certificate
Accreditation is decided by an independent accreditation body after it audits a system you have run for some months, with records. No toolkit can guarantee it.
Not the ISO text
The standard is copyrighted and sold by ISO and national standards bodies. Buy your own copy. The toolkit describes requirements in its own words.
Not a consultant
We do not assess your organization. You review, adapt and approve every document before you use it.
What’s inside
15 numbered folders. Open any folder to see the title of every file in it. Titles only: the files themselves are delivered after payment.
00Start Here
Six guides: read-me, how to implement with an initial review checklist, documentation structure, quick start, an ISO/IEC 17020-2026 clause mapping guide, and an accreditation preparation guide.
6 files
- WordSH-001 Read Me Guide
- WordSH-002 How to Implement Guide
- WordSH-003 Documentation Structure Guide
- WordSH-004 Quick Start Guide
- WordSH-005 ISO-IEC 17020-2026 Clause Mapping Guide
- WordSH-006 Certification Preparation Guide
01Master Index
One Excel register of every controlled document: number, title, type, owner, department, retention and clause, with review dates and overdue flags.
1 file
- ExcelREG-01 Master Document Register
02Manual
The Inspection Body Management System Manual, section-numbered to match clauses 4 to 8: impartiality and confidentiality, structural and resource requirements, process requirements (inspection delivery), and the Option A management system.
1 file
- WordIBM-001 Inspection Body Management System Manual
03Procedures (P-001 to P-024)
Document and record control, impartiality and confidentiality, structure and type determination, risk and opportunity including impartiality, objectives and planning of changes, personnel competence and authorization, facilities and equipment, subcontracting, inspection planning and methods, item handling, technical records, reports and certificates, complaints and appeals, communication, incident and nonconformity management, change management, confidentiality and data security, equipment calibration, monitoring, internal audit, management review and improvement. Each has a flowchart, responsibility table, controls, risk and indicator matrices.
24 files
- WordP-001 Document Control Procedure
- WordP-002 Record Control Procedure
- WordP-003 Impartiality and Confidentiality Procedure
- WordP-004 Organizational Structure and Type Determination Procedure
- WordP-005 Risk and Opportunity Management Procedure
- WordP-006 Objectives and Planning of Changes Procedure
- WordP-007 Personnel Competence and Authorization Procedure
- WordP-008 Facilities and Equipment Procedure
- WordP-009 Subcontracting Procedure
- WordP-010 Inspection Planning and Scheduling Procedure
- WordP-011 Inspection Methods and Procedures
- WordP-012 Handling of Inspection Items and Samples Procedure
- WordP-013 Technical Records Procedure
- WordP-014 Inspection Reports and Certificates Procedure
- WordP-015 Complaints and Appeals Procedure
- WordP-016 Communication and Client Liaison Procedure
- WordP-017 Incident and Nonconformity Management Procedure
- WordP-018 Change Management Procedure
- WordP-019 Confidentiality and Data Security Breach Procedure
- WordP-020 Equipment Calibration and Maintenance Procedure
- WordP-021 Monitoring, Measurement and Evaluation Procedure
- WordP-022 Internal Audit Procedure
- WordP-023 Management Review Procedure
- WordP-024 Nonconformity, Corrective Action and Improvement Procedure
04Policies (POL-001 to POL-015)
Quality policy, impartiality and confidentiality, organizational structure and legal status, personnel competence and authorization, facilities/equipment/subcontracting, inspection methods/planning/item handling, technical records and reporting, complaints and appeals, management system options, document and record control, evaluation/review/improvement, change and incident management, data security and confidentiality breach, performance monitoring, and equipment calibration and maintenance.
15 files
- WordPOL-001 Quality Policy
- WordPOL-002 Impartiality and Confidentiality Policy
- WordPOL-003 Organizational Structure and Legal Status Policy
- WordPOL-004 Personnel Competence and Authorization Policy
- WordPOL-005 Facilities, Equipment and Subcontracting Policy
- WordPOL-006 Inspection Methods, Planning and Item Handling Policy
- WordPOL-007 Technical Records and Reporting Policy
- WordPOL-008 Complaints and Appeals Policy
- WordPOL-009 Management System Options Policy
- WordPOL-010 Document and Record Control Policy
- WordPOL-011 Evaluation, Review and Improvement Policy
- WordPOL-012 Change and Incident Management Policy
- WordPOL-013 Data Security and Confidentiality Breach Policy
- WordPOL-014 Performance Monitoring Policy
- WordPOL-015 Equipment Calibration and Maintenance Policy
05SOP Library (SOP-001 to SOP-022)
Step-by-step task instructions with flowcharts and acceptance criteria: document issue, records filing, impartiality and risk workshops, inspector competence and witnessing, equipment selection and calibration, subcontractor evaluation, inspection planning and delivery, item handling and chain of custody, technical record review, report preparation and authorization, complaint and appeal handling, incident response, change handling, internal audit and corrective action.
22 files
- WordSOP-001 Document Issue and Withdrawal
- WordSOP-002 Records Filing and Retention
- WordSOP-003 Impartiality Risk Review Workshop
- WordSOP-004 Risk and Opportunity Workshop
- WordSOP-005 Inspector Competence Assessment and Authorization
- WordSOP-006 Inspector Witnessing and Monitoring
- WordSOP-007 Equipment Selection and Verification
- WordSOP-008 Equipment Calibration
- WordSOP-009 Subcontractor Evaluation
- WordSOP-010 Inspection Planning
- WordSOP-011 Conducting an Inspection
- WordSOP-012 Nonconforming Inspection Item Handling
- WordSOP-013 Sample and Item Chain of Custody
- WordSOP-014 Technical Record Review
- WordSOP-015 Inspection Report Preparation
- WordSOP-016 Inspection Report Review and Authorization
- WordSOP-017 Complaint Handling
- WordSOP-018 Appeal Handling
- WordSOP-019 Incident Response and Reporting
- WordSOP-020 Change Request Handling
- WordSOP-021 Internal Audit Conduct
- WordSOP-022 Corrective Action Tracking
06Forms (FR-001 to FR-051)
Fifty-one forms. Each comes with field descriptions, a blank form that prints on its own, and a completed example record.
51 files
- WordFR-001 Document Change Request
- WordFR-002 Document Review Record
- WordFR-003 Record Disposal Authorization
- WordFR-004 Impartiality Risk Declaration
- WordFR-005 Confidentiality Undertaking
- WordFR-006 Organizational Structure Record
- WordFR-007 Inspection Body Type Determination
- WordFR-008 Risk and Opportunity Assessment
- WordFR-009 Quality Objectives Plan
- WordFR-010 Management of Change Assessment
- WordFR-011 Competence and Authorization Record
- WordFR-012 Inspector Witnessing Record
- WordFR-013 Facility Suitability Assessment
- WordFR-014 Equipment Suitability Assessment
- WordFR-015 Subcontractor Evaluation
- WordFR-016 Inspection Plan
- WordFR-017 Inspection Schedule
- WordFR-018 Inspection Checklist
- WordFR-019 Inspection Method Validation
- WordFR-020 Field Observation Record
- WordFR-021 Item Identification and Receipt Record
- WordFR-022 Chain of Custody Record
- WordFR-023 Technical Record Review Checklist
- WordFR-024 Raw Data Sheet
- WordFR-025 Inspection Report
- WordFR-026 Inspection Certificate
- WordFR-027 Report Authorization Record
- WordFR-028 Complaint Record
- WordFR-029 Appeal Record
- WordFR-030 Client Communication Record
- WordFR-031 Pre-Inspection Briefing Record
- WordFR-032 Incident Report
- WordFR-033 Nonconformity Report
- WordFR-034 Change Request
- WordFR-035 Change Risk Assessment
- WordFR-036 Data Security Incident Record
- WordFR-037 Confidentiality Breach Investigation
- WordFR-038 Equipment Calibration Record
- WordFR-039 Equipment Maintenance Record
- WordFR-040 KPI Definition Sheet
- WordFR-041 Inspection Body Performance Report
- WordFR-042 Annual Audit Programme
- WordFR-043 Audit Plan
- WordFR-044 Internal Audit Checklist
- WordFR-045 Audit Report
- WordFR-046 Auditor Competence Record
- WordFR-047 Management Review Agenda
- WordFR-048 Management Review Minutes
- WordFR-049 Management Review Action Plan
- WordFR-050 Corrective Action Record
- WordFR-051 Improvement Suggestion and Effectiveness Review
07Registers (REG-01 to REG-18)
Eighteen Excel registers with examples, drop-down lists, automatic calculations, due dates and flags: impartiality and other risks, personnel competence, inspection jobs, subcontractors, equipment and calibration, facilities, complaints and appeals, client communication, incidents and change, reports and certificates, confidentiality and data security, objectives and audits.
18 files
- ExcelREG-01 Document Register
- ExcelREG-02 Record Register
- ExcelREG-03 Requirements Register
- ExcelREG-04 Risk and Opportunity Register
- ExcelREG-05 Personnel Competence Register
- ExcelREG-06 Inspection Schedule and Job Register
- ExcelREG-07 Subcontractor Register
- ExcelREG-08 Equipment Register
- ExcelREG-09 Calibration Register
- ExcelREG-10 Facilities Register
- ExcelREG-11 Complaints and Appeals Register
- ExcelREG-12 Client Communication Register
- ExcelREG-13 Incident and Nonconformity Register
- ExcelREG-14 Change Register
- ExcelREG-15 Report and Certificate Register
- ExcelREG-16 Confidentiality and Data Security Register
- ExcelREG-17 Objectives and Plans Register
- ExcelREG-18 Audit Register
08Process Maps
Eight swimlane maps with inputs, outputs, owners and indicator links: impartiality/structure/risk, resources/competence/communication, inspection planning and delivery, item handling/records/reporting, complaints/appeals/confidentiality, equipment/facilities/subcontracting, incidents/change/corrective action, and monitoring/audit/review.
8 files
- WordPM-01 Impartiality, Structure and Risk Process Map
- WordPM-02 Resources, Competence and Communication Process Map
- WordPM-03 Inspection Planning and Delivery Process Map
- WordPM-04 Item Handling, Records and Reporting Process Map
- WordPM-05 Complaints, Appeals and Confidentiality Process Map
- WordPM-06 Equipment, Facilities and Subcontracting Process Map
- WordPM-07 Incident, Change and Corrective Action Process Map
- WordPM-08 Monitoring, Audit, Review and Improvement Process Map
09Indicators & Risk
62 performance indicators with formulas and targets in a filterable matrix, corporate and department frameworks, a balanced scorecard, a 5 x 5 risk matrix with 26 example risks, and an improvement opportunity matrix with 25 examples.
6 files
- WordKPI-01 Corporate Indicator Framework
- WordKPI-02 Department Indicator Framework
- ExcelKPI-03 Balanced Scorecard
- ExcelKPI-04 Process Indicator Matrix
- ExcelRSK-01 Risk Management Matrix
- ExcelRSK-02 Opportunity Matrix
10Audit
Annual audit programme covering every clause and the whole inspection life cycle, audit plan with live-inspection observation where practical, notification, auditor competence matrix, a 21-question checklist by clause, a complete audit report and a findings tracker.
7 files
- WordAUD-01 Annual Audit Programme
- WordAUD-02 Audit Plan
- WordAUD-03 Audit Notification
- ExcelAUD-04 Auditor Competence Matrix
- ExcelAUD-05 Audit Checklist by Clause
- WordAUD-06 Audit Report
- ExcelAUD-07 Follow-up Tracker
11Management Review
Agenda, inputs checklist covering every input including impartiality status and accreditation standing, completed sample minutes with the required outputs, action plan and a dashboard.
5 files
- WordMRV-01 Management Review Agenda
- WordMRV-02 Management Review Inputs Checklist
- WordMRV-03 Management Review Minutes Template
- ExcelMRV-04 Management Review Action Plan
- ExcelMRV-05 Management Review Dashboard
12Implementation
A nine-month roadmap with activities, milestones, deliverables and responsibilities, and a task tracker.
2 files
- WordIMP-01 Implementation Roadmap
- ExcelIMP-02 Implementation Tracker
13Customization
Guides with risks, controls and indicators for lifting equipment, pressure vessels, electrical installations, building and construction, vehicles, environmental testing, food and agriculture, marine and offshore, fire and life safety, and multi-site portfolios.
10 files
- WordCUS-01 Lifting Equipment Inspection Customization Guide
- WordCUS-02 Pressure Equipment and Vessel Inspection Customization Guide
- WordCUS-03 Electrical Installation Inspection Customization Guide
- WordCUS-04 Building and Construction Inspection Customization Guide
- WordCUS-05 Vehicle and Transport Equipment Inspection Customization Guide
- WordCUS-06 Environmental and Emissions Testing Customization Guide
- WordCUS-07 Food and Agricultural Product Inspection Customization Guide
- WordCUS-08 Marine and Offshore Equipment Inspection Customization Guide
- WordCUS-09 Fire and Life Safety Systems Inspection Customization Guide
- WordCUS-10 Multi-Site and Portfolio Inspection Programmes Customization Guide
14Commercial
Gap assessment checklist, accreditation readiness checklist, implementation and training proposal templates, consultancy agreement template and assessment preparation checklist.
6 files
- ExcelCOM-01 Gap Assessment Checklist
- ExcelCOM-02 Certification Readiness Checklist
- WordCOM-03 Implementation Proposal Template
- WordCOM-04 Training Proposal Template
- WordCOM-05 Consultancy Agreement
- ExcelCOM-06 Audit Preparation Checklist
Sample pages
Pages from the delivered files, before your company details are applied.
After you download
The order most organizations follow.
Before you buy
Is the text of ISO/IEC 17020 included?
No. The standard is copyrighted by ISO and IEC and sold by ISO, IEC and national standards bodies. Buy your own properly licensed copy of ISO/IEC 17020:2026. The toolkit describes requirements in its own words and maps every clause to the document that meets it, so you can check each against the standard.
Which edition does the kit follow, and how reliable is that?
A title page confirms ISO/IEC 17020:2026(en) exists as an edition, but we were not able to obtain a usable, properly licensed copy of its text. This kit is built from general knowledge of the long-standing 2012 edition's structure, flagged throughout for verification. This kit carries materially more uncertainty than most others in this catalogue, and the verification checklist should be treated as essential, not optional, before relying on or selling it.
Does the kit make us accredited or guarantee accreditation?
No. An inspection body management system supports reliable, impartial inspection, but it cannot guarantee that no reported result will be disputed, that no equipment will fail, or that no complaint will arise, and accreditation does not guarantee a dispute-free history. The kit does not decide what safety, engineering or accreditation law requires and gives no legal advice. Take advice from a lawyer or your accreditation body.
Are the examples and figures real data?
No. Names, calibration intervals, timescales and thresholds in example records are fictional and marked as examples. Set your own from your own methods, equipment and accreditation body rules.
Can we edit the documents after purchase, and will this get us accredited?
Yes, files are delivered as standard, unlocked .docx and .xlsx files. The toolkit gives you a clause-mapped baseline and tools for operating the system, but accreditation is decided by independent bodies after they assess a working system, typically including witnessed inspections, so you should run the system through at least one full inspection cycle first. Neither a toolkit nor a management system guarantees accreditation or dispute-free results.
How long can we download the files?
For 7 days from payment. In that time you can enter your company details, correct them and regenerate, and download as often as you need. After 7 days the purchase stays in your account history, but the download closes. Save the ZIP somewhere safe.
What if we need the files again later?
Buying the same toolkit again is a new order with its own 7-day download window. Each purchase is listed separately in your account.
Licence
One purchase licenses one organization to use, edit and adapt the documents for its own management system. You may not resell, share or publish the toolkit or its templates. Each file carries a footer line with the buyer’s email and order number. Full wording is in the Terms & licence.